Booking Terms & Conditions

Terms & Conditions when booking at Austins Guesthouse Cardiff

At Austins we keep everything simple. So we ask guests to respect our few simple terms and conditions.

Contact Us Details:

e-mail [email protected]  web site www.hotelcardiff.com              Tel. +44 29 20 377148 from abroad  Tel 029 20 377148 from the U.K.

Cancellation Policies:

Cancellations made up to 48 hours prior to arrival date using our Free Cancellation Rates will normally be Free of Charge in most cases. However any and all REFUNDS processed will be subject to an Administration Fee £10.00 minimum  £25.00 maximum to cover credit card fees and any other incurred expenses.

Discounted Advance Purchase Rates may be offered subject to no cancellation. The full amount is payable at the time of booking and non-refundable or non-transferable in the event of a cancellation.

Cancellations received within the 48 hours period we reserve the right to charge the cost of the 1st night stay.

For No-shows we reserve the right to charge the full amount for the booking. Major Concert and Sporting events in Cardiff require a minimum 14 days’ notice of cancellation.

Check-in / Check –out Times

Check-in is from 13.00pm until 21.00pm. We do not have a night porter.

Check-in between 22.00 – 22.59  ADDITIONAL late check-in fee of £15.00  Check-in between 23.00 – 23.59  ADDITIONAL late check-in fee of £20.00.

NO Check-in after midnight will be allowed but you will still be charged if you fail to arrive before these times.

Earlier check-in is possible but please arrange this prior to arrival.

On arrival you will be issued with a room key and a front door key so return to the guesthouse is possible at any time. We ask you to respect other guests and to be quiet when returning late at night.

Latest Check-out is 10.30 am

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Car Parking: 

We have a small secure car park at the rear of the guesthouse. Spaces are limited to 4 cars and can not be reserved. Spaces are issued on a 1st come basis. The entrance to the car park is very narrow so care must be taken entering and exiting at all times. The closest public car park is at Sophia Gardens, a 10 minutes’ walk – charges apply.There is also Pay and Display parking available on Fitzhamon Embankment a few minutes walk along the riverbank. Some spaces are available close by free from 6.30pm. We advise customers not to leave any items of value in their cars. Car crime is a problem in all major cities, so don’t give thieves the opportunity to spoil your stay in our beautiful city.

Children: 

We welcome all children of any age accompanied by a parent or guardian. Children 12 years or younger sharing a parents room will not be charged. Children over the age of 12 will be charged the adult rate.

Deposits: 

We do not normally charge a deposit but we do require a valid credit or debit card to secure a reservation. We do Pre-Authorise all cards to check their validity. This card is NOT charged in advance.

However for all major Concert and Sporting events we do ask for a deposit equal to the cost of the 1st night payable 1 month prior to arrival. We reserve the right to charge a deposit for any booking at any time subject to and with prior agreement with the guest.

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Disabilities:

We endeavour to meet our obligations under the Disability Rights Legislation. Employees are trained and ready to help where and when they can and are trained to carry out and assist in emergency evacuation. We do not have specially adapted facilities but we do have ground floor rooms available. A full description of access can be found in our Access Statement.

Fire Safety:

Our buildings and all our rooms are fitted with the latest smoke and heat detection devices. Alarms are tested weekly and at times to cause least disturbance to our guests. Any person found tampering with any of the Fire Safety Equipment will be asked to leave immediately and will be charged the full cost of the reservation plus the cost of any damage caused to the equipment which will include the call out charges. We take Fire Safety very seriously at Austins and will not tolerate any misdemeanours.

Loss or Damage: 

Following check-out an inventory of rooms will be carried out. Any damages to the hotel or items mistakenly taken will be charged to your card at the replacement or repair cost or professionally clean costs. Lost Keys will be subject to a £15.00 replacement fee.

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Non-SmokingIt is against the Law to smoke in our premises. We are a strictly Non-Smoking indoors Hotel. All rooms are fitted with sensitive smoke detectors smoking will activate the alarm systems. Any person found to be smoking indoors will again be asked to leave and subject to the full cost of the reservation.

Pet Friendly: 

We DO NOT allow pets sorry.We only allow guide and support dogs.

Parties:  

We are a small, friendly and quiet guesthouse and the comfort and enjoyment of all our guests is important to us. Therefore we respectfully decline to accept any Hen or Stag parties in either of our premises.

Payments: 

We accept payments with Cash Stirling and most major Credit Cards including Visa MasterCard American Express and Debit Cards. Personal and Company cheques accepted by prior arrangement and subject to normal clearance times.

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