Access Statement

Austins Access Statement


Austins Guesthouse is located in the centre of Cardiff 300 m from the Cardiff Castle and overlooking the River Taff. The guesthouse comprises 2 separate buildings Austins 1 and Austins 2 at No’s 11&9 Coldstream Terrace, City Centre, Cardiff, CF11 6LJ. There are 10 guest bedrooms in each property. The nature of the construction of the buildings makes it difficult to adapt the entrance and the facilities to meet the needs of every guest. Our staffs are trained and ready to help in any way they can. This access statement has been designed to aid and assist all guests wishing to stay at Austins and we extend a warm welcome to all nationalities and all persons with a disability or special needs.


Please feel free to contact us at any time by telephone, e-mail or fax. Our phone lines are open from 10 am until 8 pm every day. Bookings and all enquiries can be made either by phone, e-mail or booked online direct from our web site. All contact details are given at the end of this statement. The nearest Bus and Train Station is Cardiff Central and is approximately half a mile (750 m) away. The walk is a flat, level walk on paved areas. The nearest Bus Stop is opposite the Castle 300 m away again an easy walk on flat paved areas. There is a slight incline to reach the river bridge and then a flat walk into the town centre. We have several local Taxi firms who are reliable. We can provide you with details or book on your behalf with pleasure. There is a location map showing our exact location in the city centre on our web site.

Arrival & Car Parking

Check-in times are from 1.00 pm until 9.00 pm. Later check-in is not possible as we do not have a night porter service. Earlier check-in is available, just call in advance and we will do all we can to accommodate your requirements.

Public Parking is available at locations near by. There is Pay & Display parking on Fitzhamon Embankment which is free from 6.00pm just a few minutes walk along the river. The closest public parking is available at Sophia Gardens, a 5 minute walk through the park. There are some free spots available from 6.30pm. We do have a small secure car park at the rear of the buildings which offers 4 parking places but these can not be reserved and we do not guarantee a space will always be available. The car park has a very narrow entrance so care must be taken entering and exiting at all times.Disabled parking is allowed on yellow lines 20 m away. Assistance with luggage is available but only on request.

Main Entrance

Entrance to the guesthouse Austins 1 from the pavement is up 1 step onto a paved area. The front door is up 4 steps and into the lobby. There is a door bell on the left hand side. Entrance to Austins 2 is 20m along the pavement with the same steps leading up to the front door. The hallway is up 1 further step carpeted and well lit with natural and electric lighting. There is a bell on the right close to dining room to summon assistance. Entrance to the dining room is through a doorway with 1 step down.

Reception and Public Areas

Reception and greeting is in the Dining/Breakfast room of Austins 1. All public areas are carpeted and well lit with natural and electric lighting. All internal doors are standard width 760 mm. There is a guest lounge on the ground floor in Austins 2 with TV and telephone, Wi-Fi with internet access.


There are 2 standard single bedrooms without shower on the ground floor in Austins 1 with access to a WC and shower on the ground floor. Austins 2 has 2 single rooms with shower and 1 double bedded room with en-suite shower and toilet on the ground floor with access to a further WC and shower down 2 steps at the end of the hallway next to the guest lounge. All other rooms are accessed by a stair case 700mm wide up 12 stairs to a landing, turn and up a 5 stairs to the 1st floor rooms. The 2nd floor is up 10 stairs to a landing turn and up 5 stairs. The family triple and a twin and single room with shower in Austins 1 and the 2 bedroom apartment in Austins 2 are located on the 2nd floors. There are 2 standard single rooms and 1 standard double room all without showers located on lower ground in Austins 2 accessed by 13 stairs leading down to lower ground.

Bathrooms & WC

All bathrooms are carpeted or non-slip ceramic tiled. Bathroom and sanitary ware is mainly white. We do not have a specially adapted bathroom or grip rails available so not all persons with a disability can be accommodated. But we do have ground floor bathrooms in both premises to aid any person with a disability. If informed in advance we will allocate a ground floor room to any guest with a disability who thinks our guesthouse is suitable for their requirements. We are here to help as much as we can.

Additional Information

Both Austins 1 and Austins 2 are fitted with modern sensitive Fire Alarms with smoke and heat detection in all public and bedroom areas. The alarm sounders are very loud but do not flash so persons with a hearing disability should inform us at check in so that we may assist in any emergency evacuation. Fire extinguishers are located on every floor in Austins 1 and in every kitchen in Austins 2 with break glass alarm activation all in accordance with the local Fire Authority recommendations and as stated in our Fire Risk Assessment. In the event of a fire the assembly point is on the street outside and opposite the buildings. We do operate a strict NO SMOKING policy inside any of the buildings.

We are a simple B&B guesthouse providing a Breakfast meal only. We do not cater for special dietary needs. But we do try to help whenever we can and guests are welcome to bring any special foods and we will store and prepare them if necessary. We will keep any medications chilled for guests during their stay.

Free Wi-Fi and high speed internet access is available throughout all the public areas and in all bedrooms.

Contact Us

Austins Guesthouse, 11 Coldstream Terrace, City Centre, Cardiff CF11 6LJ                 Telephone +44(0)29 2037 7148                                                                                                                                                                                    Fax +44(0)872 110 8608                                                                                                          e-mail us at [email protected]                                                                               Web site

Here at Austins we treat everyone equally and according to their needs. Disability Awareness is part of our staff training and we make every effort to comply fully with conditions outlined in the Disability Discrimination Act 1995. We invite anyone with disabilities or special needs to contact prior to booking when we can fully explain and assist them to make the decision to book with us.

Future Plans

The confines and restraints of the existing buildings make it very difficult to adapt the accommodations for wheelchair access without the use of steps and stairs. However we are constantly looking for ways in which we can improve our facilities and we welcome any constructive advice from customers and guests which could lead to improvement in the way we do things. We have tried to be as accurate as possible in preparing our Access Statement. This statement is a self-assessment and will evolve and improve with time but we cannot be held responsible for any errors or omissions contained herein.